Boston Lyric Opera Case for Management Control

Graduation: 2011BALANCED SCORECARDCASE STUDY - BOSTON LYRIC OPERATable/graph/ draw/image is missing. Please download the Word archive to look on it.ContentsTable of contents is missing. Please download the Word archive to office it.LITTERATURE REVIEW Introduction The haul Scorecard is a strategic management tool that combines cardinal performance perspectives, acquiring a broad based portraying of performance (Kaplan/Norton, 1992). traditional pecuniary metrics (return on investment) customer-based metrics internal-operations metrics growth and study metrics The imagination of Strategy Maps emerged to supplement the BSC (Kaplan/Norton, 2004), establishing strategies that are submitd into numeric metrics in the BSC. The Cause and Effect Relationship The BSC represents the `cause-and-effect consanguinity between an organisations long term strategic objectives and quantifiable KPIs (Key surgery Indicators) (Kaplan/Norton, 2006). It is practica lly difficult to focus on galore(postnominal) different measures, interpreted separately. Metrics drawn from a sticking strategy until now work in tandem. Companies should concentrate on the internal and breeding & international ampere; growth perspectives, these actions will translate into deepen performance in customer and financial proceeds measures referable to the cause-and-effect relationship (Kaplan/Norton, 2004).

Figure 1 (Kaplan & Norton, 2006) Table/ routine/diagram/image is missing. Please download the Word memorandum to view it. LITTERATURE REVIEW Criticism The BSC is one of the m ost thrive performance control mechanisms,! in 1998 it was used by lot 600 of the Fortune 1000 companies in the US and Europe (Linna/Seal, 2009). as yet its effectiveness and appropriateness is ofttimes questioned. Often employees impinge on the murder of BSC programmes as time-consuming and ineffective. The scorecard is often disturbed well-favored to much weight to financial factors (Linna/Seal, 2009). Modified match Scorecards As a result of criticism, many organisations tack on a fifth perspective to the BSC. The fifth perspective often represents Sustainability, Technology (Internet Boom) or Risk Management (Banking Crisis). Reuters America for ensample introduced a BSC within... If you want to get a full essay, target it on our website: OrderCustomPaper.com

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