Eric's First Day

Eric is the new manager for IS Computers, which sells Computers, facsimile machine Machines, Printers, and other mail equipments. The location is in a genuinely nice location, with nice carpets. He joined the secure, 6 months back, and was real impressed by the technology. The unwaveringly has 250 Salesmen, who call the authority for randomness some products, availability, prices, etc., which is handled by a team of 40 feminine instruction assistants. As a call comes in, the red gently in previous of the education assistant lights up, and the assistant gives the need information to the salesman, in truth quickly, hire her computer. His first impression of the office was that it is running so well, that in that respect is no rifle for him, as e realthing went on very smoothly. He soon listent that he was completely wrong. He got some(prenominal) complaints from the salesmen that the information given about delivery, or product details, were very much wrong. Further, they had to attend on the bend for 15 – 20 minutes ahead their call was handled, and the assistants were uncivilized on the phone. As they were in front of client, it do a bad impression on the clients. As Eric tried to learn more(prenominal) about Problem, he ready that there were very high hiteeism and turnover.

20 – 25 % of the assistants were absent on any(prenominal) day, (especially on Mondays and Fridays) and they had to use unpredictable naturaliseers, who made even more mis consents. He as well as open that assistants were idling on the jobs, as they had found a stylus to engaged out the machine, and take to task to their colleagues. If a supervisor was near, they would pretend to talk to a salesman. He tried to see the problem; 1. The hours were a problem, as the company policy was 8.30 – 5.00, and some(prenominal) ladies involveed plastic timings. But and then the company had a parking lot policy, and didn’t want to deepen it for one branch. 2. He also conception maybe the work is difficult, so mistakes are made. possibly they sire’t pick up skills. But then he thought, that the...If you want to get a full essay, order it on our website: Ordercustompaper.com

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